Returns & Refunds

30-Day Money-Back Guarantee

We want you to feel confident ordering PawSip™. If you’re not satisfied with your purchase, contact us within 30 days of delivery and we’ll help you with the next steps.

Returns

To request a return, contact us through our Contact Us page within 30 days of receiving your order.

Returned items should be unused or in reasonable condition whenever possible. Please do not send a return to the original shipping address unless our support team instructs you to do so.

Refunds

Once your return or refund request is reviewed and approved, eligible refunds will be issued to your original payment method.

Please allow several business days for your bank or card provider to process the refund after it has been issued.

Damaged or Incorrect Orders

If your PawSip™ arrives damaged, defective, or you receive the wrong item, contact us as soon as possible and include your order number along with photos of the issue.

Questions?

For any questions about returns or refunds, please contact us through our Contact Us page.